Call New Mexico Health Connections (NMHC)
Customer Service: 1-855-7MYNMHC (1-855-769-6642)
Monday through Friday, 8:00 a.m. to 5:00 p.m.
*Please note: This email address should be used only for general questions and comments. Please do not use this address to file an appeal or grievance.
Appeal and Grievance Submissions
Fax: 1-800-747-9132, Attn: Appeal and Grievance Department
Send a Secure Message to NMHC
Click here to access the NMHC Secure Messaging Portal.
OptumRx®, Our Pharmacy Benefit Manager (PBM)
OptumRx Customer Service: 1-855-577-6550
(505) 322-2360 or 1-855-808-3568 (toll-free)
1-855-882-3904 (toll-free) or (505) 492-2057, extension 157 (local)
Fraud, Waste, and Abuse Hotline
1-855-882-3903 (toll-free) or (505) 492-2058, extension 156 (local)
New Mexico Health Connections
2440 Louisiana Blvd. NE, Suite 601
Albuquerque, NM 87110
Headquarters: (505) 633-8020
(505) 633-8020 extension 172
Please note: NurseAdvice New Mexico, the statewide, 24-hour nurse advice line, closed on December 31, 2016. We will provide a new nurseline for our members. Please read this notice.